Privacy Policy

1. Introduction

Welcome to Bigwin, a division of SLT Consultancy Services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website (thebigwin.shop) or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business requirements
• Communication Records: Messages, emails, and other communications with our team
• Marketing Preferences: Opt-in consents for marketing communications via WhatsApp and email
• Project Information: Technical requirements, project specifications, and related documentation

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide IT services, API development, and technical consultation
• Communication: To respond to inquiries, provide support, and maintain client relationships
• Marketing: To send promotional content via WhatsApp and email (only with explicit consent)
• Improvement: To enhance our services, website functionality, and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. Marketing Communications

If you opt-in to receive marketing communications from Bigwin, we may send you promotional messages via:

• WhatsApp: Service updates, offers, and technology insights to +91 9983577483
• Email: Newsletters, case studies, and promotional content to your provided email address

Opt-out: You can withdraw consent and stop receiving marketing communications at any time by:

• Replying "STOP" to WhatsApp messages
• Clicking "Unsubscribe" links in emails
• Contacting us directly at winbuz.shop
• Calling us at +91 9983577483

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected users)
• Consent: When you have given explicit consent for specific sharing
• Protection: To protect our rights, property, or safety, or that of our users or others

6. Data Security

We implement robust security measures to protect your personal information:

• Encryption: Data transmission and storage using industry-standard encryption
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Updates: Security systems and protocols are regularly updated and tested
• Employee Training: Staff training on data protection and privacy best practices
• Incident Response: Procedures for detecting and responding to data breaches

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

Generally, we retain client data for 7 years after the end of our business relationship, unless a longer retention period is required by law or shorter deletion is requested by you.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing for marketing or legitimate interests
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, contact us at winbuz.shop or +91 9983577483.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance website functionality and user experience
• Analyze website usage and performance
• Remember your preferences and settings
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

10. Third-Party Services

Our website may contain links to third-party services or integrate with external platforms. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through our website.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

12. International Data Transfers

While our primary operations are based in India, we may transfer your personal information to other countries for processing or storage. When we do so, we ensure adequate protection through appropriate safeguards such as contractual clauses or certification schemes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain new consent where required by law

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Compliance and Certifications

Bigwin is committed to maintaining compliance with applicable data protection laws and regulations, including:

• Information Technology Act, 2000 (India)
• Personal Data Protection regulations
• Industry-specific security standards
• International data protection frameworks where applicable

Acknowledgment: By using our services or website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.