Terms & Conditions

1. Introduction and Acceptance

Welcome to Bigwin, a division of SLT Consultancy Services. These Terms and Conditions ("Terms") govern your use of our website (thebigwin.shop), services, and any related communications or transactions. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and SLT Consultancy Services.

2. Company Information

3. Definitions

In these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to SLT Consultancy Services and Bigwin
• "Client," "you," "your" refers to the individual or entity using our services
• "Services" refers to all IT services, API development, consulting, and related offerings
• "Website" refers to thebigwin.shop and all associated pages
• "Agreement" refers to these Terms along with any service-specific agreements

4. Services Offered

Bigwin provides the following services:

• API Development and Integration
• Web Application Development
• Mobile Application Development
• Cloud Computing Solutions
• Artificial Intelligence and Machine Learning Solutions
• Cybersecurity Services
• IT Consulting and Technical Support
• Digital Transformation Services

5. Service Engagement and Contracts

5.1 Project Initiation

All service engagements begin with a detailed consultation and requirements analysis. A separate service agreement or statement of work will be executed for each project, detailing specific terms, deliverables, timelines, and payment schedules.

5.2 Scope of Work

The scope of work for each project will be clearly defined in writing. Any changes to the agreed scope must be documented and approved by both parties, potentially resulting in adjusted timelines and costs.

5.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete project requirements
• Timely provision of necessary access, credentials, and resources
• Prompt feedback and approvals during development phases
• Compliance with all applicable laws and regulations
• Ensuring they have authority to engage our services

6. Payment Terms

6.1 Pricing

Service pricing will be clearly specified in individual project agreements. All prices are quoted in Indian Rupees (INR) unless otherwise stated.

6.2 Payment Schedule

Standard payment terms include:

• 50% advance payment before project commencement
• Remaining 50% upon project completion and delivery
• Monthly billing for ongoing support and maintenance services
• Custom payment schedules may be arranged for larger projects

6.3 Late Payments

Payments not received within 30 days of the due date may incur a late fee of 2% per month. We reserve the right to suspend services for accounts with overdue payments.

7. Intellectual Property Rights

7.1 Client-Owned IP

Upon full payment, clients retain ownership of custom-developed solutions created specifically for their project, excluding our proprietary tools, frameworks, and methodologies.

7.2 Company-Owned IP

We retain ownership of our proprietary development tools, frameworks, methodologies, and any pre-existing intellectual property used in service delivery.

7.3 Third-Party Components

Projects may incorporate third-party libraries, frameworks, or components subject to their respective licenses. Clients are responsible for compliance with such licenses.

8. Confidentiality and Non-Disclosure

We maintain strict confidentiality regarding all client information, project details, and business data. We are willing to execute separate Non-Disclosure Agreements (NDAs) when required by clients.

Client information will not be shared with third parties except as necessary for service delivery or as required by law.

9. Data Security and Privacy

We implement industry-standard security measures to protect client data. Our data handling practices are detailed in our Privacy Policy. However, clients acknowledge that no system is 100% secure, and we cannot guarantee absolute security.

10. Service Level Agreements

10.1 Availability

We strive to maintain 99.9% uptime for hosted services. Planned maintenance will be scheduled during off-peak hours with advance notice.

10.2 Support Response Times

• Critical Issues: Within 4 hours
• High Priority: Within 24 hours
• Medium Priority: Within 48 hours
• Low Priority: Within 72 hours

11. Warranties and Disclaimers

11.1 Service Warranty

We warrant that our services will be performed with professional skill and care. We will correct any defects in deliverables at no additional charge within 90 days of delivery.

11.2 Disclaimers

Except as expressly stated, all services are provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

13. Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures of third-party systems.

14. Termination

14.1 Termination by Client

Clients may terminate services with 30 days written notice. Payment for completed work and any outstanding invoices remain due.

14.2 Termination by Company

We may terminate services immediately for non-payment, breach of terms, or if continuation would violate applicable laws.

15. Website Usage Terms

15.1 Permitted Use

You may use our website for legitimate business purposes related to our services. You may not use the website for any unlawful or prohibited activities.

15.2 Prohibited Activities

You agree not to:

• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Upload malicious code or content
• Violate any applicable laws or regulations
• Infringe on intellectual property rights

16. Marketing Communications

If you opt-in to receive marketing communications, we may send promotional content via WhatsApp and email. You can opt-out at any time using the methods specified in our Privacy Policy.

17. Dispute Resolution

17.1 Informal Resolution

We encourage informal resolution of disputes through direct communication. Please contact us at winbuz.shop for any concerns.

17.2 Formal Dispute Resolution

If informal resolution fails, disputes shall be resolved through arbitration under the Indian Arbitration and Conciliation Act, 2015, in Mohali, Punjab.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Mohali, Punjab.

19. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified Terms.

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and Bigwin.

22. Contact Information

For questions about these Terms or our services, please contact us:

23. Professional Standards

Bigwin adheres to professional industry standards and best practices in all our service delivery. We maintain certifications and training in relevant technologies and methodologies.

24. Quality Assurance

All deliverables undergo thorough testing and quality assurance processes before delivery. We follow established development methodologies and maintain comprehensive documentation for all projects.

Acknowledgment: By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.